Support ticket thread pagination and navigation hotfix¶

An urgent hotfix fixes display issues when opening large support tickets in the Telegram bot: conversation threads and status event histories are now divided into manageable pages, preventing Telegram message length limit errors.

Fixed issues¶

Message length overflow prevention¶

Resolved Telegram API MESSAGE_TOO_LONG errors that occurred when viewing tickets with extensive message threads or large error logs.
Preserved complete original message texts, diagnostics, and operator responses without forced truncation.

Interactive thread pagination¶

Implemented interactive pagination buttons (« / ») in the ticket view, enabling easy navigation through the full history of the conversation.
Preserved pagination position when submitting replies or returning to the My tickets list.
Guaranteed that new events and operator replies appear promptly on the latest page.

Improvements¶

Thread readability and layout¶

Optimized conversation layout: sender names and timestamps are formatted in a clean, compact style.
Consistent navigation: the back button is accessible from every page of the conversation history.

All active and closed support ticket histories remain fully intact.
To browse your tickets, open the Nexus Hub bot → Support → My tickets.
Guidance is available in the help section.